How to Return a Product
Return Process
Hassle-free returns within 7 days of delivery
You have 7 days from the date of delivery to initiate a return. The product must be unused, in original packaging, and with all tags attached.
Step-by-Step Return Process:
Go to My Orders
Log into your account and navigate to "My Orders" to find the order containing the item you wish to return.
Select the Item
Find the specific item you want to return and click "Return Item" next to it.
Select Return Reason
Choose from the available reasons: Wrong item received, Defective product, Not as described, Changed mind, or Other.
Schedule Pickup
Choose whether you want a pickup or drop-off. Schedule a convenient time for our courier to collect the item.
Prepare the Package
Pack the item in original packaging with all accessories, tags, and invoice. Seal the package securely.
Hand Over to Courier
Our courier will collect the package at the scheduled time. You'll receive a confirmation once the return is processed.
What Happens Next
- ✓ Return is inspected within 3-5 business days
- ✓ Refund is processed to original payment method
- ✓ You'll receive email confirmation at each step
Return Options
Home Pickup
We collect the item from your address. Free for orders over GH₵ 100.
Drop-off Point
Drop the item at nearest pickup station. Reduced return fee.