Modifying Your Order
Learn about modifying your order after placement
Important
Once an order is placed, modifications are only possible while the order status is "Pending" or "Processing". After the order has been shipped, changes cannot be made.
How to Modify Your Order
Check Order Status
Log in to your account and go to "My Orders" to check if your order is still in "Pending" or "Processing" status.
Contact Customer Support
If modifications are still possible, contact our customer support team at 030 274 0642 or through live chat.
Request Modification
Provide your order number and the changes you'd like to make. Our team will assist you.
What Can Be Modified
Shipping Address
Change delivery address before shipment
Phone Number
Update contact number for delivery
Delivery Date
Schedule a convenient delivery date
Product Changes
Product changes require cancelling and re-ordering
Order Status Guide
Pending
Order placed, awaiting confirmation - MODIFICATIONS POSSIBLE
Processing
Order being prepared - MODIFICATIONS MAY BE POSSIBLE
Shipped
Order on its way - MODIFICATIONS NOT POSSIBLE
Delivered
Order received - MODIFICATIONS NOT POSSIBLE
If You Can't Modify Your Order
- Cancel the current order and place a new one with the correct details
- For address changes, you may be able to redirect the delivery through the courier
- Contact the delivery driver directly if your order is already out for delivery
- Our support team can advise on the best course of action for your specific situation